Phone: (+94) 704-127-000



All services provided by Ceymondu Travel (Pvt) Ltd (CEYMONDU) are subject to the following terms and conditions

“Services” refers to any one or more of the following; (a) Transport (b) Accommodation (c) Other tourist services.

1. Your booking.
1. Booking details must be completed personally by the traveller or by one person on behalf of a group who is deemed authorised by individual members (the “Client”) of the Group to contract on their behalf.

2. CEYMONDU will confirm the arrangements requested by the Client through web bookings as soon as reasonably possible upon receipt of the Booking details. Please note that for legal purpose, the contract comes into existence when a confirmation invoice has been issued by CEYMONDU for service rendered by CEYMONDU or on behalf of the relevant suppliers). Despite its best efforts, as services are obtained from third party suppliers, it may not be possible to confirm certain arrangements at once (e.g. when a hotel is only available on request). Where so specified the legal contract for the services concerned will be formed once CEYMONDU have specifically confirmed those services have been booked even if a previous interim confirmation has been issued.

3. The Client is responsible for checking the details of the confirmation invoice and should give immediate notice of any corrections thereto.

2. Your Contract.
1. This contract and all services provided by CEYMONDU are exclusively governed by Sri Lankan law.

2. The Client acknowledges that although the Contract is with CEYMONDU, unless otherwise specified, all services are provided by third party service provider (eg hotels, bus operations, tours) and that whilst every effort has been made by CEYMONDU to ensure that such services are safe, it is unable to accept responsibility for third party services out of its control. CEYMONDU contracts as named agent only.

3. The Client specifically acknowledges that all arrangements made by CEYMONDU for hotel accommodation, sightseeing tours and services, entertainment, transportation by air, railroad, motor bus, automobile, or boat, CEYMONDU acts only in the capacity of an agent for the domestic airlines, hotels, and other suppliers for the Services described in the tour arrangements.

4. In particular the Client acknowledges that because CEYMONDU maintains no management control over the personnel, equipment, or operations of these Services suppliers, CEYMONDU cannot assume responsibility for and be held liable for any personal injury, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned either by reason of (1) any wrongful, negligent, or unauthorized acts or omissions on the part of any of the suppliers, (2) any wrongful, negligent, or unauthorized acts or omissions on the part of any employee of any of these suppliers, (3) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (4) any wrongful or negligent acts or omissions on the part of any other party not under the supervision and control, direct or otherwise, of CEYMONDU.

5. The relevant suppliers’ terms and conditions will be available on the relevant voucher or can be obtained from the supplier

3. Payment
1. Except where expressly specified by CEYMONDU in writing, payment in full for all Services will be processed upon confirmation of arrangements. In any event, notwithstanding anything to the contrary contained herein or in any other booking document CEYMONDU is under no obligation to provide any Services until payment in full has been received therefor as specified in the payment confirmation page or as instructed in the confirmation email prior commencement of the tour. CEYMONDU reserves the right to cancel the tour, and/or apply cancellation charges if payment is not made within the said period.

4. The cost of the Tour
1. The cost of Services may increase after confirmation if there have been increases in the costs at supplier level.

2. However, every effort shall be made by TWL to limit price increases only to increase transportation costs (e.g. fuel, scheduled airfares and any other domestic airline surcharge which are part of the contract between domestic airlines (and their agents) and the tour operator or organiser) or in dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or because of adverse exchange rate variations after confirmation of the booking.

3. All increases in prices are payable by the dates stated in Clause 3 above or by the dates specified on the notice of increase, whichever is the later.

5. Amendments to the Itinerary by the Passenger
1. After confirmation, if the Client wishes to change the dates or nature of Services, an application to do so may be made on the CEYMONDU website and CEYMONDU shall endeavour to accommodate such changes at the least cost to the Client. The Client shall be responsible for all extra costs of such change.

2. No credits or refunds for unused services shall be given if the Client fails to avail him/herself of the confirmed tour arrangements.

6. Cancellation by the Passenger
1. Any Client may cancel the tour arrangements at any time via online channels or by using the same email address that was used for confirmation Written notification from the person who signed the booking form must be received by CEYMONDU for such cancellation. The Client would have been advised of the cancellation policy at the time of confirmation any cancellation changes may apply

7. Changes to the Itinerary by CEYMONDU
1. CEYMONDU reserve the right to make occasional changes at any time. Most of these changes may relate to flight timings and carriers. CEYMONDU undertakes to inform the Client at the earliest opportunity of such changes. CEYMONDU cannot under any circumstances accept any responsibility for any expenses or costs the Client may

8. Complaints.
1. If the Client has a complaint regarding hotel services the relevant supplier (e.g. the hotelier) should be informed immediately or as soon as possible (in any event no later than 24 hours) of the occurrence of the event giving rise to the complaint. If the supplier cannot resolve the complaint CEYMONDU must be informed in writing within forty eight (48) hours with the original booking reference and all relevant information. 2. The Client acknowledges that problems can only be resolved if CEYMONDU and service providers are made aware immediately as and when they occur. CEYMONDU regrets that it cannot accept liability in relation to any complaint or claim which is not notified in accordance with this clause.

3. Any disputes arising between CEYMONDU and the passenger in respect of any complaints remaining unresolved for more than thirty (30) days shall be referred to arbitration by a single arbitrator in accordance with the ICC Rules for Arbitration. The Language of the Arbitration shall be English and the place of Arbitration shall be Colombo, Sri Lanka.

9. CEYMONDU’s liability
1. CEYMONDU’s liability in all cases shall be limited to a maximum of the price of the particular service concerned (excluding insurance policies and amendment charges) of the person (s) affected in total.

10. Passengers Responsibility
1. The Client is responsible for consequences of illness and/or accidents and must pay possible expenses to doctors, hospitals, ambulances and special transports. It is his/her responsibility to have adequate medical insurance for such eventualities.

2. CEYMONDU also recommends that Clients obtain travel insurance with full cancellation cover.

3. Clients shall be responsible for ensuring that all visa, immigration and health requirements are fulfilled.

4. Clients hereby expressly acknowledge that all facilities, services made available and/or recommended by CEYMONDU and utilised by the Client shall be at the Client’s risk and that CEYMONDU shall not be responsible for any damage or injury to the Client in this regard unless caused by the negligence of CEYMONDU.

5. The Clients take responsibility for their own behaviour and will reimburse CEYMONDU or its suppliers any damage caused by negligent or reckless behaviour by the Client or due to circumstances within the Clients control.

11. Support Companies Worldwide
1. CEYMONDU is supported by certain affiliated companies who provide certain support services to CEYMONDU, including in some instances, limited customer care support (“Support Companies”). These Support Companies do not provide an online reservations service and they do not own, control, host, manage or maintain the CEYMONDU website (or any other website). CEYMONDU is domiciled only at its registered office in Sri Lanka and not at the offices of any Support Company around the world. The Support Companies are not authorized to act as CEYMONDU’s process or service agents, and customers will also not be able to make a reservation in or through any of these offices.



1. Permission is given to view, print, and use the content in this Site only for personal, noncommercial use, provided that no copyright, service trademark, or other proprietary notices which accompany any such content are copied, reproduced, deleted, altered or changed;

2. Content in this Site may not be copied, reproduced, transmitted, displayed, downloaded, uploaded, posted, distributed, rented, sub-licensed, altered, stored for subsequent use, or otherwise used in whole or in part in any manner without Ceymondu Travel’s prior written consent;

3. Use of the content in this Site for any other purpose violates Ceymondu Travel’s intellectual property rights; and

4. Nothing in this Site will be construed as conferring upon any user of this Site any license to any Ceymondu Travel, or any third party’s, intellectual property rights.

Ceymondu Travelmakes commercially reasonable efforts to include accurate, complete, and current information on this Site. However,Ceymondu Traveldoes not guarantee the correctness, accuracy, or reliability of any information contained herein. CONTENT ON THIS SITE IS PROVIDED “AS IS”.CEYMONDU TRAVELDOES NOT REPRESENT OR WARRANT THAT:




4. Neither Ceymondu Travel nor any party involved in creating, producing, or delivering this Site will be liable to any other party for any direct, indirect, special, or consequential damages arising out of any access to, use of, inability to use this Site or any other website linked to this Site, or any errors or omissions in the content thereof, including, without limitation, any lost profits, business interruption, loss of programs or data on your equipment, or otherwise, even if Ceymondu Travel is expressly advised of the possibility or likelihood of such damages.

Use of Information Submitted
Ceymondu Travel uses commercially reasonable efforts to maintain control of this Site, utilizing current Internet technology. However, the e-mail facilities at this Site do not provide a means for completely secure and private communications. Your e-mail may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to Ceymondu Travel. Thus, to protect your privacy, please do not use e-mail to communicate information to Ceymondu Travel that you consider

confidential. If you are concerned about maintaining confidentiality of information, you may contact Ceymondu Travel instead via telephone at the numbers provided at various locations on this Site. You agree that any comments, suggestions, or other information sent to Ceymondu Travel via this Site is provided without restriction or obligation on Ceymondu Travel, and Ceymondu Travel will be free to use such information on an unrestricted basis.

You also agree:

1. That information submitted is at your own risk;

2. Ceymondu Travel has no liability with respect to any unauthorized access by third parties;

3. You are responsible for whatever material you submit; and

Ceymondu Travel may also, in its sole discretion, use what is known as “cookie” technology. A “cookie” is a data element sent to your browser by a website when you link to that website. By assigning a unique data element to each visitor, the website is then able to recognize repeat users and track usage patterns to better serve visitors when they return to that website. The cookie does not extract personal information, and most browsers provide a simple procedure that enables users to control whether or not they want to receive cookies or notifies them when a website is about to deposit a cookie file.

Copyright and Service/Trademarks
This Site and its contents are protected by copyright, all rights reserved. All works of authorship contained at this Site, including, but not limited to, text, images, and their arrangement, are owned by Ceymondu Travel (except as otherwise noted). Ceymondu Travel, and other names appearing in a type form different from that of the surrounding text are service marks owned by or licensed to Ceymondu Travel, its subsidiaries, or affiliates. Any other product name or company name mentioned in this Site may be a service/trademark of its owner. You may not reproduce, copy, or redistribute the design, layout, or individual elements of this Site design without the express written permission of Ceymondu Travel.

Ceymondu Travel has no obligation to update any information or content on this Site, and information or content may be out of date at any given time. Ceymondu Travel may also make improvements and/or changes in the information or content contained in this Site at any time without prior notice.

Links and Linking
Links to other websites are provided as Internet navigation tools only. These other websites contain information created, published, maintained, or otherwise posted by persons or entities independent of Ceymondu Travel. Ceymondu Travel does not control these websites; nor does it guarantee the content, accuracy, completeness, or timeliness of information on other websites. Linkage to other websites does not constitute or imply an endorsement, recommendation, or preference by Ceymondu Travel. The owners/operators of these websites do not necessarily endorse Ceymondu Travel products or services, nor are they responsible for the content of this Site. Ceymondu Travel is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use of, reference to, or reliance on such information.


This privacy policy governs the way Ceymondu Travel (Pvt) Ltd ([No. PV 109003]) of Hokandara Coop City, Hokandara South, Hokandara 10118, Sri Lanka, collects, uses, maintains and discloses information collected from users (each, a “User”) of this website ( This privacy policy applies to the Site and all products and services offered by the Company.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to a newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

The Company may collect and use Users’ personal information for the following purposes:

 To improve customer service Information, you provide helps us respond to your customer service requests and support needs more efficiently.

 To personalize user experience, we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

 To improve our Site, we may use feedback you provide to improve our products and services.

 To run a promotion, contest, survey or other Site feature to send Users information they agreed to receive about topics we think will be of interest to them.

 To send periodic emails we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 For the purposes of to facilitate the booking made by you and to promote the products and services of the company and its brand.

You are required to provide full and accurate details in the form required by us for us to process the booking /request made by you. We are unable to confirm or process any bookings / requests made by you if you do not provide such personal data as required.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

We may provide your personal data to our service providers, agents and other parties as required for the purpose of facilitating the booking made by you or to promote the products and services of the company and its brand. We may also share your data with our trusted associate companies for business, data analytics and promotional activities. Government, law enforcement, regulatory, judicial or related authorities on request including in relation to obligations

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. Sensitive data collected might be shared with SLTDA (Sri Lanka Tourism Development Authority) for the VISA clearance purpose. You acknowledge that we may share your information with these third parties for those limited purposes.

You shall have the right to request from the Company, access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. You shall also have the right to withdraw your consent for us to use your personal data at any time, provided that any processing of your personal data prior to the withdrawal of your consent shall not be rendered unlawful. Further, if you are an EU data subject, you shall have the right to lodge a complaint with a supervisory authority in the event that there is a breach of the relevant data protection regulations.

The Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review

Your personal data will be stored by the Company for a minimum of seven (7) years and for a maximum period as may be required under law or accepted business practices.

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at:

Tel: +94 (0) 11 4347049

Although we attempt to keep all information in the WWW servers accurate and up to date, the accuracy and timelines of the information provided cannot be guaranteed. We hope that you will find the information helpful and easy to use, but we provide all content for informational purposes only and make no representations or warranties of any kind regarding the same. The Company and its management and its owning company disclaims all liability of any kind whatsoever arising out of the use of, or inability to use, its WWW servers and the information contained on them. The Company’s WWW servers were designed to provide information about the Company, its products and links to specific external sites. Use of this system for any purpose other than that for which it was designed is unauthorized and prohibited.

All parties submitting materials to the WWW servers represent and warrant that the submission, installation, copying, distribution and use of such materials in connection with the WWW servers will not violate any other party’s proprietary or legal rights.

The material and content provided on the Site is strictly for your personal and non- commercial use only. However, you could save where expressly provided, and you agree not for yourself or through or by way of assistance from any third party to distribute, copy, extract or commercially exploit such material or contents. Except as otherwise indicated, all materials on this Site, including, but not limited to text, information such as customer or partner references, data, images and pictures, illustrations and written and other materials contained in this Site are protected by copy rights, database rights, trademarks and /or other Intellectual Property rights owned, or used with permission of their owners by us or our partners, affiliates or associates. This Site is protected by copyright and other intellectual property rights. All rights reserved.

You confirm that any personal information or data you share on behalf of another person for the purposes of a booking or inquiry with the Company has been obtained with the prior consent of such person who has apprised himself/herself of the booking/inquiry terms and conditions and privacy policy of the Company and such person is aware of their rights in respect of such data provided to us.

Date of effect: 10 th October 2023

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Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

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