All services provided by Ceymondu Travel (Pvt) Ltd (CEYMONDU) are subject to the
following terms and conditions
“Services” refers to any one or more of the following; (a) Transport (b) Accommodation
(c) Other tourist services.
1. Your booking.
1. Booking details must be completed personally by the traveller or by one
person on behalf of a group who is deemed authorised by individual
members (the “Client”) of the Group to contract on their behalf.
2. CEYMONDU will confirm the arrangements requested by the Client through
web bookings as soon as reasonably possible upon receipt of the Booking
details. Please note that for legal purpose, the contract comes into
existence when a confirmation invoice has been issued by CEYMONDU for
service rendered by CEYMONDU or on behalf of the relevant suppliers).
Despite its best efforts, as services are obtained from third party suppliers,
it may not be possible to confirm certain arrangements at once (e.g. when
a hotel is only available on request). Where so specified the legal contract
for the services concerned will be formed once CEYMONDU have
specifically confirmed those services have been booked even if a previous
interim confirmation has been issued.
3. The Client is responsible for checking the details of the confirmation invoice
and should give immediate notice of any corrections thereto.
2. Your Contract.
1. This contract and all services provided by CEYMONDU are exclusively
governed by Sri Lankan law.
2. The Client acknowledges that although the Contract is with CEYMONDU,
unless otherwise specified, all services are provided by third party service
provider (eg hotels, bus operations, tours) and that whilst every effort has
been made by CEYMONDU to ensure that such services are safe, it is unable
to accept responsibility for third party services out of its control. CEYMONDU
contracts as named agent only.
3. The Client specifically acknowledges that all arrangements made by
CEYMONDU for hotel accommodation, sightseeing tours and services,
entertainment, transportation by air, railroad, motor bus, automobile, or
boat, CEYMONDU acts only in the capacity of an agent for the domestic
airlines, hotels, and other suppliers for the Services described in the tour
arrangements.
4. In particular the Client acknowledges that because CEYMONDU maintains
no management control over the personnel, equipment, or operations of
these Services suppliers, CEYMONDU cannot assume responsibility for and
be held liable for any personal injury, property damage or other loss,
accident, delay, inconvenience, or irregularity which may be occasioned
either by reason of (1) any wrongful, negligent, or unauthorized acts or
omissions on the part of any of the suppliers, (2) any wrongful, negligent, or
unauthorized acts or omissions on the part of any employee of any of these
suppliers, (3) any defect in or failure of any vehicle, equipment, or
instrument owned, operated or otherwise used by any of these suppliers, or
(4) any wrongful or negligent acts or omissions on the part of any other
party not under the supervision and control, direct or otherwise, of
CEYMONDU.
5. The relevant suppliers’ terms and conditions will be available on the
relevant voucher or can be obtained from the supplier
3. Payment
1. Except where expressly specified by CEYMONDU in writing, payment in full
for all Services will be processed upon confirmation of arrangements. In
any event, notwithstanding anything to the contrary contained herein or in
any other booking document CEYMONDU is under no obligation to provide
any Services until payment in full has been received therefor as specified in
the payment confirmation page or as instructed in the confirmation email
prior commencement of the tour. CEYMONDU reserves the right to cancel
the tour, and/or apply cancellation charges if payment is not made within
the said period.
4. The cost of the Tour
1. The cost of Services may increase after confirmation if there have been
increases in the costs at supplier level.
2. However, every effort shall be made by TWL to limit price increases only to
increase transportation costs (e.g. fuel, scheduled airfares and any other
domestic airline surcharge which are part of the contract between
domestic airlines (and their agents) and the tour operator or organiser) or
in dues, taxes or fees chargeable for services such as landing taxes or
embarkation or disembarkation fees at ports or airports or because of
adverse exchange rate variations after confirmation of the booking.
3. All increases in prices are payable by the dates stated in Clause 3 above or
by the dates specified on the notice of increase, whichever is the later.
5. Amendments to the Itinerary by the Passenger
1. After confirmation, if the Client wishes to change the dates or nature of
Services, an application to do so may be made on the CEYMONDU website
and CEYMONDU shall endeavour to accommodate such changes at the
least cost to the Client. The Client shall be responsible for all extra costs of
such change.
2. No credits or refunds for unused services shall be given if the Client fails to
avail him/herself of the confirmed tour arrangements.
6. Cancellation by the Passenger
1. Any Client may cancel the tour arrangements at any time via online
channels or by using the same email address that was used for
confirmation Written notification from the person who signed the booking
form must be received by CEYMONDU for such cancellation. The Client
would have been advised of the cancellation policy at the time of
confirmation any cancellation changes may apply
7. Changes to the Itinerary by CEYMONDU
1. CEYMONDU reserve the right to make occasional changes at any time. Most
of these changes may relate to flight timings and carriers. CEYMONDU
undertakes to inform the Client at the earliest opportunity of such changes.
CEYMONDU cannot under any circumstances accept any responsibility for
any expenses or costs the Client may
8. Complaints.
1. If the Client has a complaint regarding hotel services the relevant supplier
(e.g. the hotelier) should be informed immediately or as soon as possible
(in any event no later than 24 hours) of the occurrence of the event giving
rise to the complaint. If the supplier cannot resolve the complaint
CEYMONDU must be informed in writing within forty eight (48) hours with
the original booking reference and all relevant information.
2. The Client acknowledges that problems can only be resolved if CEYMONDU
and service providers are made aware immediately as and when they
occur. CEYMONDU regrets that it cannot accept liability in relation to any
complaint or claim which is not notified in accordance with this clause.
3. Any disputes arising between CEYMONDU and the passenger in respect of
any complaints remaining unresolved for more than thirty (30) days shall
be referred to arbitration by a single arbitrator in accordance with the ICC
Rules for Arbitration. The Language of the Arbitration shall be English and
the place of Arbitration shall be Colombo, Sri Lanka.
9. CEYMONDU’s liability
1. CEYMONDU’s liability in all cases shall be limited to a maximum of the price
of the particular service concerned (excluding insurance policies and
amendment charges) of the person (s) affected in total.
10. Passengers Responsibility
1. The Client is responsible for consequences of illness and/or accidents and
must pay possible expenses to doctors, hospitals, ambulances and special
transports. It is his/her responsibility to have adequate medical insurance
for such eventualities.
2. CEYMONDU also recommends that Clients obtain travel insurance with full
cancellation cover.
3. Clients shall be responsible for ensuring that all visa, immigration and
health requirements are fulfilled.
4. Clients hereby expressly acknowledge that all facilities, services made
available and/or recommended by CEYMONDU and utilised by the Client
shall be at the Client’s risk and that CEYMONDU shall not be responsible for
any damage or injury to the Client in this regard unless caused by the
negligence of CEYMONDU.
5. The Clients take responsibility for their own behaviour and will reimburse
CEYMONDU or its suppliers any damage caused by negligent or reckless
behaviour by the Client or due to circumstances within the Clients control.
11. Support Companies Worldwide
1. CEYMONDU is supported by certain affiliated companies who provide
certain support services to CEYMONDU, including in some instances, limited
customer care support (“Support Companies”). These Support Companies
do not provide an online reservations service and they do not own, control,
host, manage or maintain the CEYMONDU website (or any other website).
CEYMONDU is domiciled only at its registered office in Sri Lanka and not at
the offices of any Support Company around the world. The Support
Companies are not authorized to act as CEYMONDU’s process or service
agents, and customers will also not be able to make a reservation in or
through any of these offices.
GENERAL
THE CONTENT IN THIS SITE MAY BE USED FOR LAWFUL
PURPOSES ONLY. UNLESS OTHERWISE STATED HEREIN:
1. Permission is given to view, print, and use the content in this Site only for personal,
noncommercial use, provided that no copyright, service trademark, or other
proprietary notices which accompany any such content are copied, reproduced,
deleted, altered or changed;
2. Content in this Site may not be copied, reproduced, transmitted, displayed,
downloaded, uploaded, posted, distributed, rented, sub-licensed, altered, stored
for subsequent use, or otherwise used in whole or in part in any manner
without
Ceymondu Travel’s prior written consent;
3. Use of the content in this Site for any other purpose violates
Ceymondu
Travel’s intellectual property rights; and
4. Nothing in this Site will be construed as conferring upon any user of this Site any
license to any
Ceymondu Travel, or any third party’s, intellectual property rights.
Disclaimers
Ceymondu Travelmakes commercially reasonable efforts to include accurate,
complete, and current information on this Site. However,Ceymondu Traveldoes not
guarantee the correctness, accuracy, or reliability of any information contained herein.
CONTENT ON THIS SITE IS PROVIDED “AS IS”.CEYMONDU TRAVELDOES NOT REPRESENT OR
WARRANT THAT:
1. ANY FUNCTIONS CONTAINED IN ANY CONTENT WILL BE UNINTERRUPTED OR ERROR-
FREE;
2. ANY DEFECTS WILL BE CORRECTED; AND
3. THIS SITE, OR THE SERVER THAT MAKES IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS.
4.
Neither Ceymondu Travel nor any party involved in creating, producing, or delivering this
Site will be liable to any other party for any direct, indirect, special, or consequential
damages arising out of any access to, use of, inability to use this Site or any other
website linked to this Site, or any errors or omissions in the content thereof, including,
without limitation, any lost profits, business interruption, loss of programs or data on your
equipment, or otherwise, even if Ceymondu Travel is expressly advised of the possibility
or likelihood of such damages.
Use of Information Submitted
Ceymondu Travel uses commercially reasonable efforts to maintain control of this Site,
utilizing current Internet technology. However, the e-mail facilities at this Site do not
provide a means for completely secure and private communications. Your e-mail may
be accessed and viewed by other Internet users, without your knowledge and
permission, while in transit to Ceymondu Travel. Thus, to protect your privacy, please do
not use e-mail to communicate information to Ceymondu Travel that you consider
confidential. If you are concerned about maintaining confidentiality of information, you
may contact Ceymondu Travel instead via telephone at the numbers provided at
various locations on this Site. You agree that any comments, suggestions, or other
information sent to Ceymondu Travel via this Site is provided without restriction or
obligation on Ceymondu Travel, and Ceymondu Travel will be free to use such
information on an unrestricted basis.
You also agree:
1. That information submitted is at your own risk;
2. Ceymondu Travel has no liability with respect to any unauthorized access by
third parties;
3. You are responsible for whatever material you submit; and
Ceymondu Travel may also, in its sole discretion, use what is known as “cookie”
technology. A “cookie” is a data element sent to your browser by a website when you link
to that website. By assigning a unique data element to each visitor, the website is then
able to recognize repeat users and track usage patterns to better serve visitors when
they return to that website. The cookie does not extract personal information, and most
browsers provide a simple procedure that enables users to control whether or not they
want to receive cookies or notifies them when a website is about to deposit a cookie file.
Copyright and Service/Trademarks
This Site and its contents are protected by copyright, all rights reserved. All works of
authorship contained at this Site, including, but not limited to, text, images, and their
arrangement, are owned by Ceymondu Travel (except as otherwise noted). Ceymondu
Travel, and other names appearing in a type form different from that of the surrounding
text are service marks owned by or licensed to Ceymondu Travel, its subsidiaries, or
affiliates. Any other product name or company name mentioned in this Site may be a
service/trademark of its owner. You may not reproduce, copy, or redistribute the design,
layout, or individual elements of this Site design without the express written permission
of Ceymondu Travel.
Revisions
Ceymondu Travel has no obligation to update any information or content on this Site,
and information or content may be out of date at any given time. Ceymondu Travel may
also make improvements and/or changes in the information or content contained in this
Site at any time without prior notice.
Links and Linking
Links to other websites are provided as Internet navigation tools only. These other
websites contain information created, published, maintained, or otherwise posted by
persons or entities independent of Ceymondu Travel. Ceymondu Travel does not
control these websites; nor does it guarantee the content, accuracy, completeness, or
timeliness of information on other websites. Linkage to other websites does not constitute
or imply an endorsement, recommendation, or preference by Ceymondu Travel. The
owners/operators of these websites do not necessarily endorse Ceymondu
Travel products or services, nor are they responsible for the content of this
Site. Ceymondu Travel is not responsible for, and expressly disclaims all liability for,
damages of any kind arising out of use of, reference to, or reliance on such information.
PRIVACY POLICY
This privacy policy governs the way Ceymondu Travel (Pvt) Ltd ([No. PV 109003]) of
Hokandara Coop City, Hokandara South, Hokandara 10118, Sri Lanka, collects, uses,
maintains and discloses information collected from users (each, a “User”) of this website
(www.ceymonduescapes.com). This privacy policy applies to the Site and all products
and services offered by the Company.
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways,
including, but not limited to, when Users visit our site, subscribe to a newsletter, fill out a
form, and in connection with other activities, services, features or resources we make
available on our Site. Users may be asked for, as appropriate, name, email address,
mailing address, phone number. Users may, however, visit our site anonymously. We will
collect personal identification information from Users only if they voluntarily submit such
information to us. Users can always refuse to supply personally identification information,
except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they
interact with our Site. Non-personal identification information may include the browser
name, the type of computer and technical information about Users means of connection
to our Site, such as the operating system and the Internet service providers utilized and
WEB BROWSER COOKIES
Our Site may use “cookies” to enhance User experience. User’s web browser places
cookies on their hard drive for record-keeping purposes and sometimes to track
information about them. User may choose to set their web browser to refuse cookies, or
to alert you when cookies are being sent. If they do so, note that some parts of the Site
may not function properly.
HOW WE USE COLLECTED INFORMATION
The Company may collect and use Users’ personal information for the following
purposes:
To improve customer service Information, you provide helps us respond to your
customer service requests and support needs more efficiently.
To personalize user experience, we may use information in the aggregate to
understand how our Users as a group use the services and resources provided on
our Site.
To improve our Site, we may use feedback you provide to improve our products
and services.
To run a promotion, contest, survey or other Site feature to send Users information
they agreed to receive about topics we think will be of interest to them.
To send periodic emails we may use the email address to send User information
and updates pertaining to their order. It may also be used to respond to their
inquiries, questions, and/or other requests. If User decides to opt-in to our mailing
list, they will receive emails that may include company news, updates, related
product or service information, etc. If at any time the User would like to
unsubscribe from receiving future emails, we include detailed unsubscribe
instructions at the bottom of each email or User may contact us via our Site.
For the purposes of to facilitate the booking made by you and to promote the
products and services of the company and its brand.
REQUIREMENT TO PROVIDE DATA
You are required to provide full and accurate details in the form required by us for us to
process the booking /request made by you. We are unable to confirm or process any
bookings / requests made by you if you do not provide such personal data as required.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security
measures to protect against unauthorized access, alteration, disclosure or destruction of
your personal information, username, password, transaction information and data
stored on our Site.
RECIPIENTS OF DATA
We may provide your personal data to our service providers, agents and other parties as
required for the purpose of facilitating the booking made by you or to promote the
products and services of the company and its brand. We may also share your data with
our trusted associate companies for business, data analytics and promotional activities.
Government, law enforcement, regulatory, judicial or related authorities on request
including in relation to obligations
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may
share generic aggregated demographic information not linked to any personal
identification information regarding visitors and users with our business partners, trusted
affiliates and advertisers for the purposes outlined above. We may use third party service
providers to help us operate our business and the Site or administer activities on our
behalf, such as sending out newsletters or surveys. Sensitive data collected might be
shared with SLTDA (Sri Lanka Tourism Development Authority) for the VISA clearance
purpose. You acknowledge that we may share your information with these third parties
for those limited purposes.
RIGHTS OF THE DATA SUBJECT
You shall have the right to request from the Company, access to and rectification or
erasure of personal data or restriction of processing concerning the data subject or to
object to processing as well as the right to data portability. You shall also have the right
to withdraw your consent for us to use your personal data at any time, provided that any
processing of your personal data prior to the withdrawal of your consent shall not be
rendered unlawful. Further, if you are an EU data subject, you shall have the right to lodge
a complaint with a supervisory authority in the event that there is a breach of the
relevant data protection regulations.
CHANGES TO THIS PRIVACY POLICY
The Company has the discretion to update this privacy policy at any time. When we do,
we will revise the updated date at the bottom of this page. We encourage Users to
frequently check this page for any changes to stay informed about how we are helping
to protect the personal information we collect. You acknowledge and agree that it is your
responsibility to review
PERIOD FOR WHICH THE PERSONAL DATA WILL BE STORED
Your personal data will be stored by the Company for a minimum of seven (7) years and
for a maximum period as may be required under law or accepted business practices.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this
policy, please do not use our Site. Your continued use of the Site following the posting of
changes to this policy will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about this privacy policy, the practices of this site, or your
dealings with this site, please contact us at:
Tel: +94 (0) 11 4347049
Email: hello@ceymonduescapes.com
DISCLAIMER
Although we attempt to keep all information in the WWW servers accurate and up to
date, the accuracy and timelines of the information provided cannot be guaranteed. We
hope that you will find the information helpful and easy to use, but we provide all content
for informational purposes only and make no representations or warranties of any kind
regarding the same. The Company and its management and its owning company
disclaims all liability of any kind whatsoever arising out of the use of, or inability to use, its
WWW servers and the information contained on them. The Company’s WWW servers
were designed to provide information about the Company, its products and links to
specific external sites. Use of this system for any purpose other than that for which it was
designed is unauthorized and prohibited.
SUBMITTED MATERIALS
All parties submitting materials to the WWW servers represent and warrant that the
submission, installation, copying, distribution and use of such materials in connection
with the WWW servers will not violate any other party’s proprietary or legal rights.
INTELLECTUAL PROPERTY RIGHTS
The material and content provided on the Site is strictly for your personal and non-
commercial use only. However, you could save where expressly provided, and you agree
not for yourself or through or by way of assistance from any third party to distribute,
copy, extract or commercially exploit such material or contents. Except as otherwise
indicated, all materials on this Site, including, but not limited to text, information such as
customer or partner references, data, images and pictures, illustrations and written and
other materials contained in this Site are protected by copy rights, database rights,
trademarks and /or other Intellectual Property rights owned, or used with permission of
their owners by us or our partners, affiliates or associates. This Site is protected by
copyright and other intellectual property rights. All rights reserved.
THIRD PARTY CONSENT
You confirm that any personal information or data you share on behalf of another person
for the purposes of a booking or inquiry with the Company has been obtained with the
prior consent of such person who has apprised himself/herself of the booking/inquiry
terms and conditions and privacy policy of the Company and such person is aware of
their rights in respect of such data provided to us.
Date of effect: 10 th October 2023
This website uses cookies. We use cookies to personalise content and ads, to provide
social media features and to analyse our traffic. We also share information about your
use of our site with our social media, advertising and analytics partners who may
combine it with other information that you’ve provided to them or that they’ve collected
from your use of their services. You consent to our cookies if you continue to use our
website.
Cookies are small text files that can be used by websites to make a user's experience
more efficient.
Cookies may be stored on your device for the operation of this Site and for matters
connected thereto with your consent.
This site uses different types of cookies. Some cookies are placed by third party services
that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on
our website.
Learn more about who we are, how you can contact us and how we process personal
data in our Privacy Policy.
Your consent applies to the following domains: www.ceymonduescapes.com